Discover More Than Just Products

Your privacy is important to us at Ecom Savvy Grove. We are committed to protecting your personal information and ensuring a safe and secure shopping experience.

Information We Collect

• Personal details such as name, email, phone number, and shipping address.
• Payment information necessary to process your orders securely.
• Browsing behavior, device information, and cookies to improve user experience.

How We Use Your Information

• To process and deliver your orders efficiently.
• To send order updates, notifications, and promotional offers.
• To improve website functionality and personalize your shopping experience.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user behavior. You can manage cookie preferences through your browser settings.

Sharing of Information

We do not sell your personal data. However, we may share information with trusted third-party service providers (such as payment gateways and delivery partners) solely for order processing and service improvement.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure.

Your Rights

• You can request access to your personal data.
• You can request correction or deletion of your information.
• You can opt out of marketing communications anytime.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with updated revisions.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our website or support email.

By using our website, you agree to the terms outlined in this Privacy Policy.

Welcome to Ecom Savvy Grove. By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services.

Use of Website

• You agree to use the website for lawful purposes only.
• You must not misuse the site or interfere with its normal operation.
• You shall not attempt to gain unauthorized access to any part of the website or servers.

Account Responsibility

• If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
• Any activity under your account is your responsibility.

Orders & Payment

• All orders are subject to acceptance and product availability.
• We support the payment methods explicitly mentioned on the site, including Cash on Delivery (COD).
• Prices, taxes, and shipping charges may vary and are confirmed at checkout.
• We reserve the right to cancel or refuse any order for legitimate reasons, including payment issues or product unavailability.

Shipping & Delivery

• Estimated delivery times are provided but not guaranteed.
• We are not responsible for delays caused by courier services or external factors.

Returns & Refunds

• Returns are accepted only according to our Return & Refund Policy.
• Refunds, if applicable, will be processed after verification of returned items.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Ecom Savvy Grove and protected by copyright laws. You may not reproduce, distribute, or use content without permission.

Limitation of Liability

We shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or purchase of products. Use the website at your own risk.

Privacy

Your personal information is handled according to our Privacy Policy. By using the website, you consent to the collection and use of data as described there.

Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the date updated. Continued use of the website implies acceptance of updates.

Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Pune, Maharashtra, India.

By using our website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

At Ecom Savvy Grove, we want you to be completely satisfied with your purchase. Please review our return and refund policy carefully.

Eligibility for Returns

• Products must be unused, in original packaging, and in the same condition as received.
• Returns must be initiated within 15 days of delivery.
• Certain products such as perishable goods, personal care items, or digital products may not be eligible for return.
• Proof of purchase (invoice or order number) is required for all returns.

Refund Process

• Once we receive and inspect the returned item, your refund will be approved.
• Refunds typically take 5–7 business days to reflect in your account after approval.
• Refunds will be issued using the same payment method used for the purchase.

Return Procedure

1. Contact our support team via email or website form to request a return.
2. Provide order details and reason for return.
3. Follow the return instructions provided by our team, including packaging and courier details.

Exchange Policy

If you wish to exchange a product, please follow the same return procedure and clearly specify the desired replacement item. Exchanges are subject to product availability.

Exceptions

Certain items are non-returnable, including:

• Perishable items like food, flowers, or customized products.
• Products marked “final sale” or “non-returnable”.
• Items damaged due to misuse or negligence by the customer.

Contact for Assistance

For any questions regarding returns or refunds, please contact our customer support team via the website or email. We are here to help you with every step of the process.

By shopping with us, you acknowledge that you have read, understood, and accept our Return & Refund Policy.